Enrollment is currently limited. Contacting Travel Desk does not create an account, reserve founder pricing, or authorize a charge. Service begins only under an accepted order and approved account setup.
Service provider and agreement
Travel Desk is provided by The Commissioned Group and presented as a product of LDW.build. These public terms describe the current private-pilot service. A signed order identifies the customer, approved services, fees, billing terms, and any additional terms. If an order conflicts with this overview, the signed order controls for that customer.
What Travel Desk does
Travel Desk provides travel-coordination software and may include assisted setup, first-trip preparation, and administrator training when stated in the customer order. It organizes information supplied by the customer and its authorized users.
Travel Desk is not a travel agency, booking service, or emergency service. It does not buy, change, or cancel travel, spend on a customer's behalf, guarantee provider performance, or replace emergency and after-hours travel assistance.
Customer responsibilities
Customers must name an organization owner, billing contact, authorized administrators, and a callable trip contact. They are responsible for the accuracy and lawful use of information they provide, confirming bookings with the relevant travel provider, managing user access, and keeping a verified backup administrator.
Customers may not use the service to violate law, interfere with the service, probe another organization's data, upload malicious material, impersonate another person, or place highly sensitive identity or medical records into fields not designed for them.
Accounts and access
Each person must use their own account and protect their credentials. Owners and administrators must complete the required multifactor authentication checks. Access is limited by organization, role, trip, and assignment. Travel Desk may restrict access when needed to protect the service, comply with law, or respond to an unresolved billing or security event.
Fees and billing
Approved fees, taxes, founder eligibility, renewal terms, and setup scope appear in the signed order and checkout review. Payments are processed by Stripe. Travel Desk does not activate enrollment or collect payment merely because a public price or product description exists. The checkout presented to an authorized owner must match the current approved order before payment.
Setup and support
When an order includes assisted setup, the setup period begins only after cleared payment and receipt of the required complete inputs and access. Routine support hours are Monday through Friday, 9 a.m. to 5 p.m. America/New_York, excluding US federal holidays, with a first-response target by the end of the next business day. Planned closures and unplanned operator absences may affect intake as disclosed. HELP routes to the customer's own administrators and is not emergency coverage.
Cancellation and data exit
Cancellation timing and paid-period access follow the signed order and configured billing portal. No cancellation penalty is added by the current pilot terms. Authorized owners can request the supported standard export before deletion. Larger or extraordinary migration work may require a separately approved written scope.
Operational-data cleanup follows the current cancellation process, subject to lawful financial, security, audit, backup, and legal-hold retention. See the Privacy notice for more detail.
Availability and third parties
Travel Desk depends on travel providers, payment processors, hosting, authentication, email, mobile distribution, mapping, and notification services that it does not control. The service may be interrupted for maintenance, provider failures, security response, or events outside reasonable control. Customer orders should state any agreed remedies or service commitments.
Product and customer materials
Travel Desk and its software, design, and documentation remain the provider's property. Customers retain their rights in the information and materials they provide and authorize Travel Desk and its service providers to process them only as needed to operate, secure, support, and improve the contracted service.
Questions
Questions about service scope or these terms may be sent to lonnell@ldw.build. Commercial commitments are final only when recorded in an accepted order.